How to Choose an Auto Repair Shop

What should I look for when choosing an auto repair shop?

Ask for recommendations from friends, family, and other people you trust. Look for a repair shop before you need one to avoid being rushed into a last-minute decision. Shop around by phone and online for the best deal, and compare warranty policies on repairs. Ask to see current licenses if state or local law requires repair shops to be licensed or registered. Also, your state Attorney General’s office or local consumer protection agency may know whether there’s a record of complaints about a particular repair shop. Make sure the shop will honor your vehicle’s warranty.

How to Choose a Technician

Is one technician better than another? Look for shops that display various certifications — like an Automotive Service Excellence seal. Certification indicates that some or all of the technicians meet basic standards of knowledge and competence in specific technical areas. Make sure the certifications are current, but remember that certification alone is no guarantee of good or honest work. Ask if the technician or shop has experience working on the same make or model vehicle as yours.

from http://www.consumer.ftc.gov/articles/0211-auto-repair-basics